In the latest Postal Development Report, the Universal Postal Union looks at the postal services of 169 countries and ranks them based on four main components – reliability, reach, relevance and resilience. Top of the pile in 2021 was Switzerland – a regular fixture in the number one spot.

Compared to the 2020 ranking, all countries in the top ten aside from Switzerland and France saw a decrease in their index scores. The largest decrease was recorded by the Netherlands postal service – PostNL – which lost over 8 index points, taking it from fourth to sixth in the ranking. Elsewhere in the list, Latvia saw the largest improvement, with +18.47. The lowest ranked postal service was that of Haiti, followed closely by Mozambique.

The majority of services saw a decrease in their index scores in 2021. As described by UPU: “Logistical bottlenecks experienced in 2020 have severely affected the reliability of postal operations, with average domestic delivery times increasing by 13% in 2020 with respect to 2019.” Adding: “Even if disruptions in global supply chains are eventually absorbed, gaps in postal development are likely to remain a considerable challenge for the sector in the coming years.”

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