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> Greece

Shop-in-shop model for ELTA – Their “hosting” in citizen service centers (KEP) on the table

The possibility of transferring postal services — particularly financial transactions — entirely to the Citizen Service Centers (KEP) is considered unlikely

Newsroom November 11 08:36

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As the restructuring plan of the Hellenic Post (ELTA) is under review, a proposal is being discussed to co-locate some of its regional branches within Citizen Service Centers (KEP), aiming to reduce operating costs.

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According to Kathimerini, the proposal includes some of the 158 regional post offices that were initially slated for closure. Where feasible, these offices would share facilities with KEPs under a shop-in-shop model. The creation of such “shop-in-shop” service points would allow ELTA employees to continue providing postal services while benefiting from reduced rental expenses.

However, the complete transfer of postal and especially financial operations to KEPs is considered difficult, as these centers currently lack the necessary infrastructure.

According to Kathimerini, the restructuring plan may still undergo changes, as the new ELTA management is initiating consultations with local authorities in the areas affected by the planned closures.

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