British tourists flew to sunny, sandy Halkidiki in Northern Greece to enjoy a holiday at the five-star Blue Lagoon Princess hotel only to find a construction site upon arrival. Jess Woodhouse of Derbyshire paid 1,600 pounds for her and her mother Julie as a 50-year birthday present only to find a swamp. Worst-still, the inexperienced staff hotel had them waiting around for a room.
Rubble was everywhere as builders drilled and cleaners continued working. Rather than frolic at the pool, children ran around picking screws from the floor.
They stood around for six hours waiting for a room. Many were taken to other hotels of lower ranking.
A company statement by Thomson agency that booked the travelers to the particular hotel stated:
‘Thomson would like to apologise to the small number of our customers who were the first to arrive at the Blue Lagoon Princess in Halkidiki on 4th May and were impacted by the completion of final work on the hotel.
‘As soon as we were made aware of the situation, our resort team worked closely with the hotel to arrange suitable alternative accommodation for affected customers.
‘We also offered a gesture of goodwill for the inconvenience in line with our terms and conditions, which were accepted by customers at the time of booking.
‘We would like to reassure customers that whilst it is rare to delay the opening of a hotel, we continually monitor all the hotels in our programme to ensure they meet our high standards and guests currently on holiday at the Blue Lagoon Princess are enjoying their stay.’
