Starting from 8:30 AM on Monday, a new platform, id.gov.gr, is now operational to provide more immediate and efficient service to citizens. Through this platform, citizens can easily and user-friendly schedule digital appointments for issuing a new type of ID card or replacing one due to information changes, expiration, damage, or age.

The new modern platform aims to increase the number of appointments, which will in turn reduce the waiting time for fulfilling citizens’ requests. The availability of digital appointments starts today, Tuesday, October 1st. The platform is a result of collaboration between the Ministers of Digital Governance, Dimitris Papastergiou, and Citizen Protection, Michalis Chrysochoidis.

Detailed Steps for Scheduling an Appointment:

1. Selection of Issuing Authority:
   The citizen selects the issuing authority in their application based on their permanent or temporary residence in Greece, choosing a specific date and time from the availability list to attend in person. Personal information is automatically retrieved from the Citizen Registry and the National Communication Registry (NCR). If the citizen’s information is not updated in the NCR, they can either update it on the spot or fill it in upon declaration.
2. Confirmation Email:
   After completing the request, the citizen receives an email with the essential information for the appointment and the contact details of the selected issuing authority.
3. Rescheduling or Canceling:
   The appointment can be rescheduled, canceled, or resubmitted up to one (1) hour before the scheduled time.
4. Reminder Notifications:
   Various reminders are sent to the citizen’s registered email address before the appointment.

Special Cases for Lost or Stolen IDs:

In cases of loss or theft of the police-issued ID card, the citizen must contact the appropriate issuing authority by phone, based on their permanent or temporary address in Greece, to request an appointment for the issuance of a new ID card.