The Civil Aviation Authority of the UK is conducting a survey to help improve special assistance to disabled passengers when flying from UK airports. The online poll is gathering research for a year and its results are to be published early in 2016.

The survey has 17 questions that ask travelers to rate mobility satisfaction and a range of airport services from ‘extremely poor’ to ‘good’.

“This survey will support better regulations by identifying poor service and sharing best practices across the industry,” says CAA’s director of regulatory police Iain Osborne.
“By helping aviation learn from its passengers, it should enable more people with reduced mobility to have an enhanced experience when travelling through the UK’s airports.”

Over 2 million passenger journeys are taken per annum in the UK by people with disabilities or reduced mobility.

CLICK HERE to complete the survey.