Amazon reportedly shut down a customer’s smart home after the delivery driver claimed he heard a racial slur coming through the doorbell, even though no one was home.

Brandon Jackson, of Baltimore, Maryland, came home on May 25 to find that he had been locked out of his Amazon Echo, which many devices, including his lights, are connected to.

He would later learn that Amazon locked him out of his account after a delivery driver dropped off a package the day before. Jackson, an engineer at Microsoft, said ‘everything seemed fine’ after the package arrived at his home and had initially thought he was locked out because someone had tried to ‘access my account repeatedly, triggering a lockout.’

But none of that was true. A representative directed him to an email he received from an executive that provided a phone number to call. When he called the number, he was told in a ‘somewhat accusatory’ tone that the driver had reported ‘receiving racist remarks’ from his doorbell.

‘This incident left me with a house full of unresponsive devices, a silent Alexa, and a lot of questions,’ he wrote on Medium.

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