They speak, they assert, they denounce, but also reward: More and more citizens, now during their short or long journey to the healthcare system, express their experience and turn their contact with the health system into a voice that is heard and recorded.

Through the channel of communication offered by the Health Service Users’ Rights Offices, formerly known as Complaints Offices, people experience the day-to-day life of NHS hospitals, from counters and appointments to examinations and hospitalisation, and then have their say.

The Ministry of Health’s 2025 figures, available to ygeiamou.gr, paint a twofold picture: more complaints that bring the problems of the NHS to the surface, but also more positive reports that show growing public confidence.

More specifically, in the past year a total of 2,623 written complaints and 6,975 verbal complaints or grievances were submitted. This increase does not only reflect existing problems, but also signals a meaningful shift in citizens’ attitudes: they are now more aware of where to turn, they trust the institution, and they participate more actively in claiming better services.

At the same time, 16,229 non-compliant requests were recorded, mainly concerning information about procedures and rights. This indicates that the Offices for the Protection of the Rights of Health Service Recipients function as a key reference point for citizens’ everyday guidance.

Finally, letters of appreciation reached 7,247, reflecting that when the system operates effectively, patients recognize it—and express it.