A ruling with a strong impact on the telemarketing industry was issued by the Single-Member Court of Appeal of Piraeus (Decision 401/2025), ordering €50,000 in compensation for non-pecuniary damage in a case involving unlawful promotional calls.

The court sent a clear message: when a citizen says “no,” that refusal is binding — and violating it carries a significant financial cost.

Registration in “Registry 11” and persistent calls
The dispute concerned an insurance agent who, as of 22 February 2023, had entered his mobile number in the special register under Article 11 of Law 3471/2006, commonly known as “Registry 11.” By an explicit declaration, he had prohibited the use of his data for direct commercial promotion. Despite this, between 10 March and 26 June 2023 he received repeated calls aimed at promoting electricity services.

The calls originated from a company that had concluded an open-ended contract to carry out outbound communications on behalf of the defendant business. The purpose of the collaboration was to inform potential customers and schedule appointments as part of an organized commercial campaign.

Claimed €10,000 per violation — €50,000 in total
The claimant argued that the calls, despite his clear refusal, deprived him of valuable personal and professional time and infringed his personality rights, particularly the right to private life and informational self-determination.

The court of first instance found a breach of Article 11 of Law 3471/2006 and awarded monetary satisfaction. The company appealed, alleging incorrect application of the law and inadequate assessment of the evidence.