The new myPoint in-person service centre of AADE, Greece’s Independent Authority for Public Revenue, was inaugurated in Kerameikos by AADE Governor Giorgos Pitsilis, in the presence of National Economy and Finance Minister Kyriakos Pierrakakis and Deputy Minister for Tax Policy Dimitris Markopoulos.

“A truly modern state does not wait for citizens to reach the counter before solving their problem. It tries to anticipate the need and provide a solution earlier. This is exactly what the new AADE service model we are inaugurating today represents,” Pierrakakis said.

“A modern economy also needs a modern tax administration. It needs institutions that combine efficiency, transparency and a high level of service. AADE myPoint embodies this philosophy. The importance of this transformation goes beyond the operation of AADE itself. It touches the core of the relationship between the state and society,” the minister added.

The new Kerameikos service centre had already been operating on a pilot basis for 15 days before its official opening. During that period:

1,500 citizens visited the centre, averaging 100 people a day.

87% of visits concerned the collection of a tax identification number, AFM, or a Kleidarithmos authentication key, as the submission of tax returns is currently under way.

981 requests were processed by three members of staff.

“Every new myPoint that opens its doors upgrades the relationship of trust we have built with citizens,” AADE Governor Giorgos Pitsilis said.

“With guidance, immediate support and human contact, we are creating a single, modern and fully accessible service network, adapted to the needs of every citizen and every business,” he added.

How myPoint works

The launch of the new myPoint network marks the transition from separate local tax offices, known in Greece as DOY, towards a single, recognisable service ecosystem with a shared standard of taxpayer support.

Under the new approach, AADE aims to redesign the taxpayer experience by ensuring:

A single service experience: Every citizen and business receives the same quality of service, regardless of location, in an environment designed to reflect transparency and respect.

Practical support: The three-zone structure, comprising a Self-Service Point, Service Point and Back Office, offers a simpler, more people-focused service route, sharply reducing delays and helping taxpayers use AADE’s digital applications.

A modern working environment: AADE staff now have access to new digital tools and suitable infrastructure, allowing them to focus on handling requests and guiding taxpayers through the process.

The network of myPoint in-person service centres operates in full coordination with AADE’s multichannel taxpayer service centre, my1521.

According to official AADE figures on the operation of the 1521 call centre from July 29, 2025, to June 19, 2026:

Large call volumes handled directly: Of 702,155 incoming calls, 639,669 were answered successfully.

High service rate: The service level reached 82%.

Waiting times kept to a minimum: The average waiting time for citizens was reduced to just 21 seconds.

Meaningful communication: The average duration of each call stood at six minutes and 53 seconds, allowing for effective and reliable assistance.